Imagine a proven hiring approach with a 90% success rate that puts the right people in the right seats and thus generates new levels of effectiveness, productivity and ministry impact. It can happen for your organization, just like it did for The Gideons International, through a proven two- step process.
As we saw last week, step one is knowing how to recruit the right people with laser-like accuracy. Today, Chad Carter, the organization’s chief human resources officer, concludes our two-part series on how to avoid needless hiring mistakes and land the right people your ministry needs to fulfill its distinctive Kingdom purpose.
The BCWI Employee Engagement Survey provided eight objective measures that confirmed the toxic culture at The Gideons’ global headquarters in Nashville. Mistrust, unhealthy communication and low morale were prevalent.
Enter Chad Carter, who — with the full backing of CEO Craig Warner — championed a plan to transform the culture into a place where people, and the culture as a whole, could flourish.
Chad believed the organization’s culture turnaround rested on the two-part hiring approach of recruiting the right people (step one) through a predictable hiring process (step two).
Chad combined his Christian character and 20+ years of expertise and lessons in the mainstream marketplace to set in motion six essential disciplines designed to make every new hire a great hire.
- Alignment. “First, we developed a profile of the ideal candidate. Failure to uncover differences of opinion among your management prior to the hiring process creates unnecessary chaos later on. Great alignment frees you to think, ‘I know exactly who I’m hiring. I just haven’t met them yet.’”
- Recruitment. “Next, we built our employment brand and mined the talent pipeline for the right people. (Chick-Fil-A and Southwest Airlines are masterful at this.) Doing your homework to build the employment brand and recruitment pipeline saves the organization time, energy and money throughout this critical step.”
- Assessment. “We took stock of what our candidates have done and can do, relative to what the organization needs. Past performance is the best predictor of future performance. You must assess both hard skills (example, a CPA proficient in . . . ) and soft skills (how one goes about his or her work). Fact: More than 90% of involuntary terminations are due to a lack of soft skills. Listen between the lines with a 90/10 talking-to-listening ratio.”
- Screening. “A lack of preparation is the single biggest error managers make. They think they can get away with winging it in the interview. The 2015 Kentucky Wildcats men’s basketball team was a perfect 38-0 before playing Wisconsin in the NCAA semi-final game—and they got throttled. Why? Lack of preparation. They didn’t watch any game film of their opponent.”
- Offering. “We always make a pre-qualification offer prior to making the actual offer: ‘If we were to make you an offer, what would be important to you?’ The candidate’s response always confirmed (or not) the ‘Five C’s’ for hiring the right people—Character, Calling, Competence, Chemistry and Contribution. For us, this became an opportune time to prayerfully seek God’s direction: ‘Lord, what is your desire for this person and our organization?’”
- Measured Outcomes. “Finally, six months into the person’s new job, we ask our managers, ‘If you had it to do over again, would you have chosen this particular employee?’ Ninety-two percent of our managers said, ‘Yes.’ I’ll take a 92% hiring success rate any day.”
- Recruiting the right people through a predictable hiring process is a major reason The Gideons transformed the health of their culture from a toxic environment of tension to a flourishing workplace where people now look forward to coming to work.
- Says one long-time staff member who’s experienced the night-and-day transformation at work, “The fruit of the Holy Spirit is so evident. We care for each other, and we do our work as unto the Lord.”
- How much does a healthy, improving, flourishing culture matter? This past year, The Gideons set a record, distributing two billion Bibles and New Testaments throughout 200 countries. Talk about good news for one of the most faithful, dedicated ministries whose culture is flourishing beyond measure.
Miss last week’s post? This is the second article in a two-post series. Last week, Chad shared the five non-negotiable attributes he looks for in every new hire. Read now: Take the Guesswork Out of Hiring with These 5 Proven Keys
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