S5E28: How to Produce a Culture with a High Level of Trust and Commitment

As we progress through this pandemic, how are you shepherding the employees God has entrusted to you? Dana Rasic, CEO of Bethesda Associates, a large, diverse ministry, shares how they are demonstrating care for their Outstanding Talent.

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In this episode:

• The challenge of blending different employment cultures in the workplace (03:06)
• The three most common words people say when they hear "senior living community" (03:22)
• What are the key factors in providing a flourishing environment for staff? (04:29)
  • Trust and Transparency – open and honest communications (04:43)
  • Striving to help team members maintain a healthy life balance (05:13)
  • Providing routine encouragement in both written and video communications (05:50)
• Ability to attract and retain talent (6:32)
• The ability to provide quality training (06:57)
• What made Bethesda decide to get objective data on their workplace culture through the BCWI Employee Engagement survey? (08:22)
•  How important is it to Bethesda's staff and seniors to know that a portion of their net operating profits funds a child sponsorship ministry? (11:09)
• How to produce a high level of loyalty and commitment among the team (14:32)
• Cultivating innovation and learning among staff (16:31)
• Bold steps related to compensation and benefits, and yet overall employee engagement still went up (18:16)
• "If we truly desire honest feedback, we should seek it during the good and the 'hard' times." (18:56)
• Additional insights about hiring, recruiting, retaining Outstanding Talent (19:36)
• Savings when turnover is reduced (24:12)
• How to address teams that have declined (25:47)
• How to develop high levels of trust between leaders and staff (27:40)
• "Organizational culture can be changed but it takes consistent focus. Don't get discouraged if you ask for input and you get an answer that you don't want. Try to view it as an opportunity and not an indictment."(34:24)

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