Thanks for joining us on Season 6 of The Flourishing Culture Podcast, brought to you by The Best Christian Workplaces Institute. You’ll learn how to build a flourishing workplace culture that drives the ministry impact of your organization, your church, or your company brought to you by the Best Christian Workplaces Institute. Now here’s your host, BCWI CEO, Al Lopus.
Would you ever ask yourself the question, how would a flourishing workplace culture impact the performance of my team or my organization? Well, today, we’ll talk with two business leaders who outline the steps they’ve taken to build a flourishing workplace facilitating their bank’s growth from startup to one billion in assets in just fourteen years.
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Along with serving Christian ministries, we work with marketplace organizations to assess employee engagement and culture. In these organizations, excellence is a result of strong values and integrity in their leadership. If you’re a Christian leader in a marketplace organization, how do you value your employees and offer them opportunities for uplifting growth? We’ll explore flourishing in a business setting on today’s podcast.
I’m delighted to welcome Laura Jones and Shon Cass, senior leaders with Texas Security Bank. This bank has been serving businesses in Texas since 2008 and has been intentional about developing a flourishing culture for its employees. Let’s meet them and learn about how they are committed to growing in excellence and shared values in this marketplace organization.
Welcome, Laura and Shon.
In this episode, you’ll hear about:
- Let’s start with some background – what is your role in the organization and how did you get connected with us and our Employee Engagement Survey? Shon, let’s start with you. (02:47)
- Shon as the Executive Vice President and one of the founders of Texas Security Bank and their relationship with C12 Group (2:57)
- 80 employees with 19 new positions coming onboard with one billion in assets (03:33)
- Laura as a relationship manager at Texas Security Bank and founding member of the culture and values committee (4:02)
- The care matrix is a tool recommended by C12 where you serve the physical, emotional, and spiritual needs of your employees and customers (04:24)
- On your employee engagement survey results, your organization has shown that your employees have a high level of trust in leadership and a consistently strong commitment to mission. What are some specific steps that you have taken to build this healthy culture? (05:01)
- A strong culture doesn’t happen by chance. It takes focus, it takes dedication, basically, it takes a commitment. (06:22)
- Defining your values and focusing on a value every month. Before every meeting, someone opens with that value. (07:25)
- Texas Security Bank has been participating in BCWI’s Employee Engagement Survey for three years. Even with the stresses of the past two years of leading through a pandemic, the employee engagement scores have continued to go up. What do you attribute that to? Are there some specific steps or communication strategies that your leaders and front-line supervisors used to keep employees engaged in this unusual season? Shon – what are your thoughts? (09:01)
- Activities to keep employees engaged: holiday work party, drive-in theatre event, virtual gatherings. (12:49)
- Your organization continues to grow and expand even in this competitive labor market. How do you make sure that new team members you bring on fit into your culture? What kind of onboarding process helps people understand the values and mission of the organization? (15:17)
- In the interview process discuss values and provide an employee box with values in there. (16:00)
- Even through job postings and interview process, utilizing the ideal candidate profile (17:09)
- You have shown improvement on many of the attributes of flourishing year-over-year for three years. What’s next for your leadership team? How do you stay energized and keep looking for ways to continue to grow your healthy culture, rather than just holding your ground? (19:25)
- Battle complacency and don’t let good enough be good enough (19:45)
- One of the things we pride ourselves on is we are a work family (20:49)
A strong culture doesn’t happen by chance. It takes focus, it takes dedication, basically, it takes a commitment.”
Additional Resources
Download BCWI’s four-page guide for inspirational leadership in crisis for FREE.
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