Welcome to The Flourishing Culture Podcast! Have you ever had a conflict with another person in your organization? Well of course; we all have. But how can a leader effectively manage conflict? We have found it is especially difficult in Christian organizations because people are so often afraid to face conflict directly. So today, let’s talk about key ways to look at conflict.
Listen to the Audio
To help us address this topic, we’re talking with our very own Giselle Jenkins, BCWI’s Human Resources Consulting Director. Giselle is a conflict coach and board member with Peacemaker Ministries, as well as a former Vice President for People Development with Prison Fellowship.
Am I able to forgive, even if someone created significant losses and grief in my life?
In this episode, you’ll learn about:
- How to move past fear and paralysis when dealing with conflict, and make healthy strides to resolution and healing.
- The good that can come out of conflict, such as better solutions, innovation, and increased understanding of self and others.
- How to prepare for inevitable conflict and move towards it rather than avoiding it.
- A proven 3 step process for healthy communication and conflict management.
- Questions to ask yourself before conflict arises to become more self-aware.
- Preventing emotions from capturing our thinking and thus our actions.
- Making sure God has spoken into the conflict.
- Asking permission to work toward a mutually beneficial solution.
- Seeking to understand rather than to be understood in making amends.
- Trying this at home, in your most important and hopefully forgiving relationships.
You might be struggling with conflict because you have a strong focus on grace, overlooking conflict, and being a peacemaker. We challenge you to add stewardship into your equation and ask:
- How has avoiding conflict, which inevitably escalates, affected your stewardship (responsibility for time, talents and treasures of your mission field)?
- Is unresolved conflict leading to low productivity?
- Do you have people who are discouraged, frustrated and disengaged because important problems are avoided?
Explore Additional Resources
- Learn more about Giselle on our blog
- Find Giselle on LinkedIn
- Review all three steps in last week’s blog post: 3 Proven Steps to Address (And Resolve) Workplace Conflict
- Thomas-Kilmann Conflict Mode Instrument (TKI): As Al mentioned in the episode, this is a self-assessment tool to discover your own conflict style.
- To find out more about about offering a conflict management workshop at your organization, contact Giselle.
Read the Transcript
Download a complete, word-for-word transcript of the episode here.
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