Read on to learn how a relatively small ministry organization of 28 staff nailed down three essentials to healthy culture that every organization and church can use!
What do you do, as an organization, if there’s no proven metric that can accurately measure the true condition (including real trouble spots) of your workplace culture?
The answer—involving three keys to repair and revive your workplace culture—is right here in the turn-around story of Care Net, which supports one of the largest networks of 1,100 pregnancy centers in North America and runs the nation’s only real-time call center providing pregnancy decision coaching.
President and CEO Roland Warren detailed Care Net’s successful strategy to ensure alignment and communication of leadership and staff, now meeting key objectives and goals that are generating greater ministry impact.
1. Write out your mission and vision in 30 words.
Roland told me, “Once the BCWI Employee Engagement Survey revealed our strengths and culture areas that needed improvement, we had to make sure of the work God had put before us. I asked everyone on our team to write down Care Net’s mission and vision on a note card. The results, while not encouraging, served as a wake-up reminder that we needed to be on the same page with a shared purpose (vision) and unified path to get there (mission).”
2. Balanced Scorecard.
“Care Net’s mission and vision translated into 16 specific objectives. These were linked to critical performance targets for each person. Every leader and staffer could aim for and attain specific measureable goals which, as they were achieved, ‘rolled up’ into the organization’s objectives, thus fulfilling Care Net’s mission and vision.”
3. “Wombside” Chats.
Roland told me he tore a page out of history and President Franklin D. Roosevelt’s legendary “fireside chats.” As he notes, “These quarterly gatherings brought everyone together in one room. Silo mentalities began breaking down, as people began to put Care Net’s mission and vision above their own department’s goals. We introduced new concepts, like the Nine Principles of How to Treat Each Other. Working to save the lives of the unborn can feel heavy at times, so our chats free us up to have fun and laugh with each other.”
The work of Care Net’s network of 1,100 pregnancy centers has resulted in more than 531,000 lives saved over the past eight years.
Behind these results is Care Net’s healthy, constantly improving culture. Roland sums it up in two words: trusted communication. “A great example of this is the “no-look pass” in basketball. We’ve all seen it: The guy with the ball knows the other so well. It’s all about communication and trust. He doesn’t have to look because he trusts and knows his teammate will catch the ball and score the basket.”
Says Roland, “Seeing the truth of your culture means looking into a full-length mirror so you can see your organization as it truly is. Unless that happens, you won’t be able to see what changes need to be made. At Care Net, we take this to heart because we’re all about making disciples of Jesus Christ.”
Seeing the truth of your culture means looking into a full-length mirror to see your organization as it truly is.