Thanks for joining us on Season 6 of The Flourishing Culture Podcast, brought to you by The Best Christian Workplaces Institute. You’ll learn how to build a flourishing workplace culture that drives the ministry impact of your organization, your church, or your company brought to you by the Best Christian Workplaces Institute. Now here’s your host, BCWI CEO, Al Lopus.
Have you ever been asked, “What keeps you up at night”? I’ll bet it often has to do with performance issues related to one of your employees. Today’s episode will help you solve the problem of performance issues so that you can get on with more meaningful work. Listen is as we discuss, four proven keys to influence performance.
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Our topic today is all about the performance of the people who make up your organization.
Imagine, if we could hand you four proven keys to influence performance. To help us do that, I want to welcome in my trusted and talented colleague, Jay Bransford, President and COO for Best Christian Workplaces Institute. Jay, welcome back to the Flourishing Culture Podcast.
One of our main jobs as leaders is figuring out how to best enable our people to perform at their peak.“
In this episode, you’ll hear about:
- No matter what kind of organization you’re running (a church, business, not-for-profit, or educational institution), your people are the key to your success (02:19)
- Jay has served as an organizational development consultant for over 28 years – for some of the largest companies in the world, as well as for churches, and not-for-profits (02:33)
- And for 16 of those years, he served as a missionary in Asia whose sole focus and purpose was to serve and coach hundreds of leaders across a wide range of mission organizations (02:45)
- Help the staff of an organization cope with and flourish amidst huge organizational changes (03:43)
- How does BCWI’s Employee Engagement Survey relate to the overall topic of employee performance? (06:32)
- How do you even know if and when you have a performance issue with a particular person, team, or department? (07:48)
- “We know we have a performance issue if we have a difference between the performance we expect and the performance we’re actually getting or seeing” (07:57)
- “In the world of problem-solving and root cause analysis that’s what called a ‘deviation’. A deviation is simply the gap between expected results and actual results.” (08:05)
- How should leaders approach a performance issue? (08:49)
- How do leaders “mess up” when going straight to the root of a performance issue? (09:32)
- “The real issue is what we refer to as something in the “performance system”. Or in other words, usually, the real cause of a performance problem is the environment that we (as leaders and as an organization) create to encourage and enable good performance from our people.” (10:51)
- The four elements of a performance system and how leaders can use them to address performance issues (11:30)
- “The Performer” is indeed one of the four components to consider. The other three components of a performance system are “The Situation”, “Feedback” and “Consequences” (12:09)
- “’The Situation’. This part of the performance system is basically all about how well we (as leaders) have set someone up for success”(18:01)
- The third part of the system is “Feedback”. Feedback simply refers to any information you provide for people about their performance over time. (19:46)
- The last part of the performance model is called “Consequences” (22:06)
Download BCWI’s four-page guide for inspirational leadership in crisis for FREE.
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