Thanks for joining us on Season 4 of The Flourishing Culture Podcast, brought to you by The Best Christian Workplaces Institute. You’ll learn how to build a flourishing workplace culture that drives the ministry impact of your organization, your church, or your company brought to you by the Best Christian Workplaces Institute. Now here’s your host, BCWI president, Al Lopus.
Are you putting off a crucial conversation that you know you should have? Would you like a step-by-step approach for how to have your toughest and most crucial conversations with less stress and more success? Who wouldn’t! The proven strategy and lasting rewards for you and your organization are coming up, next.
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Sheila Heen is Founder of Triad Consulting Group and has been on the Harvard Law School faculty as a Lecturer of Law since 1995. Sheila has spent more than twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult negotiations – where emotions run high and relationships become strained. Sheila is co-author of the New York Times bestseller: Difficult Conversations: How to Discuss What Matters Most.
Sheila, welcome to the podcast.
The ability to handle difficult conversations effectively, is foundational to achieving any significant change.”
In this episode, you’ll hear about:
- “The ability to handle difficult conversations effectively is foundational to achieving any significant change.” 02:19
- Paying attention to the challenges as a leader 03:15
- “Change finds you wherever you are” 03:29
- Getting things done requires developing skills in collaboration 03:42
- 3 kinds of conversations that can get messy 04:52
- Every difficult conversation has the same underlying structure 05:35
- The Three Conversations (conversations you’re having with yourself) 05:56
- The What Happened Conversation 06:01
- what i’m pretty sure i’m right about
- whose fault it is
- why are they being this way
- The Feelings Conversation 07:14
- Moving through the tunnel of a difficult conversation 10:00
- Culture in Christian organizations are shallow because everyone wants to be nice 17:47
- Consequences of not working through difficult conversations 26:10
- Having reflective conversations: what’s working and what’s not 32:49
- Essential outcomes that leaders can experience through learning conversations 36:31
- Separating intentions and negative impact 44:01
Buy Sheila’s book:
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Read the Post
Read the blog post here: Difficult Conversations? Here’s a Way Out . . .
Download The Transcript
Download a complete, word-for-word transcript of episode here
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